1. Who we areAreQ (“AreQ”, “we”, “us”, “our”) is a real estate agency operated by [REPLACE: registered company name], registered in [REPLACE: country of registration] under company number [REPLACE: company registration number], with its registered office at 123 Main Street, Sofia 1000, Bulgaria. We are the controller of the personal data described in this policy.If you have any questions about this policy or your data, contact us at privacy@areq.com or +359 2 123 4567.
2. What this policy coversThis policy explains how we collect, use, store, and share personal data when you visit our website, contact us, submit a property, request a valuation, subscribe to updates, or use any of our services.
3. The data we collectWe may collect the following information:Identity and contact details: name, email address, phone number, and preferred contact method.Property information: address, property type, size, price expectations, photos, description, and features you provide when submitting a property.Enquiry details: the content of messages you send us and the services you’re interested in.Transaction information: details needed to arrange viewings, negotiations, rental agreements, or sales, where you become our client.Technical data: IP address, browser type, device information, pages visited, and approximate location, collected through cookies and similar technologies.Marketing preferences: whether you have agreed to receive updates from us.We do not intentionally collect special categories of personal data. Please do not include such information in your messages.
4. How we use your data and our legal basisPurpose: Responding to your enquiry or contact request Legal basis: Steps taken at your request before entering a contract; our legitimate interest in respondingPurpose: Reviewing a property you submit and contacting you about itLegal basis: Steps taken at your request before entering a contractPurpose: Providing our buying, selling, renting, valuation, investment, and management servicesLegal basis: Performance of a contractPurpose: Meeting legal obligations, including anti-money laundering checks and accountingLegal basis: Legal obligationPurpose: Sending market updates and newslettersLegal basis: Your consent, which you can withdraw at any timePurpose: Improving our website and understanding how it is used
Legal basis: Legitimate interest, or consent where required for non-essential cookiesPurpose: Protecting our rights and preventing fraudLegal basis: Legitimate interest
5. Who we share your data withWe share personal data only where necessary, with:Our advisors and staff who handle your enquiry.Service providers who support our business, such as website hosting, form processing, email, CRM, and analytics providers, under appropriate data processing agreements.Other parties to a transaction, such as buyers, sellers, tenants, landlords, lawyers, notaries, banks, and surveyors, when you ask us to act for you.Public authorities, where we are legally required to do so.We never sell your personal data.
6. International transfersSome of our service providers may process data outside the European Economic Area. Where this happens, we make sure appropriate safeguards are in place, such as an adequacy decision or the European Commission’s Standard Contractual Clauses.
7. How long we keep your dataGeneral enquiries: up to [REPLACE: actual retention period] after our last contact.Property submissions that do not lead to a listing: up to [REPLACE: actual retention period].Client and transaction records: for as long as required by law, typically [REPLACE: legally required retention period].Newsletter data: until you unsubscribe.When data is no longer needed, we delete or anonymise it securely.
8. Your rightsUnder data protection law, including the GDPR, you have the right to:Access the personal data we hold about you.Ask us to correct inaccurate or incomplete data.Ask us to delete your data.Restrict or object to how we process your data.Receive your data in a portable format.Withdraw consent at any time, where we rely on consent.Lodge a complaint with your data protection authority. In Bulgaria, this is the Commission for Personal Data Protection.To exercise any of these rights, email privacy@areq.com. We will respond within one month.
9. Cookies and local storageThis template uses browser local storage to remember your light or dark appearance preference on this device. The preference remains until you change it or clear this site’s stored data in your browser. This setting is used for appearance, not advertising. Cookies and other storage used by hosting, analytics, or integrations must be reviewed and described by the site owner before publication. See our Cookie Policy for details. This sample wording requires customization and legal review.
10. SecurityWe use appropriate technical and organisational measures to protect your data against loss, misuse, and unauthorised access. No method of transmission over the internet is completely secure, but we work to keep your information safe.
11. Links to other websitesOur website may link to third-party websites, such as maps or partner services. We are not responsible for their privacy practices.
12. Changes to this policyWe may update this policy from time to time. The latest version will always be available on this page, with the date of the most recent update shown above.
13. Contact[REPLACE: registered company name]
123 Main Street, Sofia 1000, Bulgaria
privacy@areq.com · +359 2 123 4567